{"id":535526,"date":"2026-05-04T14:04:19","date_gmt":"2026-05-04T12:04:19","guid":{"rendered":"https:\/\/www.gel-express.de\/?page_id=535526"},"modified":"2026-05-04T14:14:23","modified_gmt":"2026-05-04T12:14:23","slug":"umfrage-customer-service","status":"publish","type":"page","link":"https:\/\/gel-test.shtdev.de\/en\/umfrage-customer-service\/","title":{"rendered":"Umfrage Customer Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"535526\" class=\"elementor elementor-535526\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-image-url=\"https:\/\/www.gel-express.de\/wp-content\/uploads\/2024\/12\/headerbild-115.webp\" class=\"elementor-element elementor-element-8979c8c e-flex e-con-boxed e-con e-parent\" data-id=\"8979c8c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-dce-title-color=\"#FFFFFF\" class=\"elementor-element elementor-element-f2a945d ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"f2a945d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Umfrage Customer Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e686c46 e-flex e-con-boxed e-con e-parent\" data-id=\"e686c46\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f61e4be ob-has-background-overlay elementor-widget elementor-widget-shortcode\" data-id=\"f61e4be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='fluentform ff-default fluentform_wrapper_6 ffs_modern_l_wrap'><form data-form_id=\"6\" id=\"fluentform_6\" class=\"frm-fluent-form fluent_form_6 ff-el-form-top ff_form_instance_6_1 ff-form-loading ffs_modern_l\" data-form_instance=\"ff_form_instance_6_1\" method=\"POST\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Custom Service<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='535526' \/><input type=\"hidden\" id=\"_fluentform_6_fluentformnonce\" name=\"_fluentform_6_fluentformnonce\" value=\"8e15b625bb\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/535526\" \/><div class='ff-el-group  ff-custom_html regler-text' tabindex='-1' data-name=\"custom_html-6_1\" ><p><strong>Wie bewerten Sie aktuell unseren Kundenservice?<\/strong><\/p><\/div><div class='ff-el-group  ff-custom_html regler-0-6' tabindex='-1' data-name=\"custom_html-6_2\" ><div class=\"rating-steps\" aria-hidden=\"true\">\n  <span>Unzureichend<\/span>\n  <span>Verbesserungsw\u00fcrdig<\/span>\n  <span>Gut<\/span>\n  <span>Sehr gut<\/span>\n<\/div><\/div><div class='ff-el-group ff-el-form-hide_label regler-wrapper'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_6_rangeslider' id='label_ff_6_rangeslider' aria-label=\"Wie bewerten Sie unseren Kundenservice?\">Wie bewerten Sie unseren Kundenservice?<\/label><\/div><div class='ff-el-input--content'><div class='ff_slider_wrapper'><input name=\"rangeslider\" class=\"ff-el-form-control regler-item\" value=\"4\" min=\"1\" max=\"4\" type=\"range\" data-name=\"rangeslider\" id=\"ff_6_rangeslider\" data-default_value=\"4\" step=\"1\" data-calc_value=\"4\"  aria-invalid='false' aria-required=\"true\"><div class='ff_range_value'>4<\/div><\/div><\/div><\/div><div class='ff-el-group  ff-custom_html regler-text' tabindex='-1' data-name=\"custom_html-6_3\" ><div class=\"slider-label-output\">Unzureichend<\/div><\/div><div class='ff-el-group kategorie-auswahl'><div class=\"ff-el-input--label asterisk-right\"><label   aria-label=\"Aus welchen Gr\u00fcnden kontaktieren Sie unseren Kundenservice haupts\u00e4chlich? Bitte w\u00e4hlen Sie eine Kategorie aus.\"><span class=\"bewertung-kategorie-titel\"><strong> Aus welchen Gr\u00fcnden kontaktieren Sie unseren Kundenservice haupts\u00e4chlich?<\/strong><\/span> Bitte w\u00e4hlen Sie eine Kategorie aus.<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_1_e9025a04245866316424c1a8c9dc6ffd'><input  type=\"checkbox\" name=\"checkbox_1[]\" data-name=\"checkbox_1\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Sendungsverfolgung \/ Statusanfragen\"  id='checkbox_1_e9025a04245866316424c1a8c9dc6ffd' aria-label='Sendungsverfolgung \/ Statusanfragen' aria-invalid='false' aria-required=\"false\"> <span>Sendungsverfolgung \/ Statusanfragen<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_1_b686a98ea67d983093552f2eed5952a5'><input  type=\"checkbox\" name=\"checkbox_1[]\" data-name=\"checkbox_1\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Kl\u00e4rung von Unregelm\u00e4\u00dfigkeiten (z.B. Reklamationen, Besch\u00e4digung, Verlust)\"  id='checkbox_1_b686a98ea67d983093552f2eed5952a5' aria-label='Kl\u00e4rung von Unregelm\u00e4\u00dfigkeiten (z.B. Reklamationen, Besch\u00e4digung, Verlust)' aria-invalid='false' aria-required=\"false\"> <span>Kl\u00e4rung von Unregelm\u00e4\u00dfigkeiten (z.B. Reklamationen, Besch\u00e4digung, Verlust)<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_1_03d5b115deedfe3028e04f03a6848c60'><input  type=\"checkbox\" name=\"checkbox_1[]\" data-name=\"checkbox_1\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Avis \/ Zustelltermine\"  id='checkbox_1_03d5b115deedfe3028e04f03a6848c60' aria-label='Avis \/ Zustelltermine' aria-invalid='false' aria-required=\"false\"> <span>Avis \/ Zustelltermine<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_1_1283113d72696a6b7bff6a3e74ddea80'><input  type=\"checkbox\" name=\"checkbox_1[]\" data-name=\"checkbox_1\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Rechnungen \/ Abrechnung\"  id='checkbox_1_1283113d72696a6b7bff6a3e74ddea80' aria-label='Rechnungen \/ Abrechnung' aria-invalid='false' aria-required=\"false\"> <span>Rechnungen \/ Abrechnung<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_1_4597e44c68d7e0baf952e8293c4a7fa7'><input  type=\"checkbox\" name=\"checkbox_1[]\" data-name=\"checkbox_1\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Abholungen \/ Disposition\"  id='checkbox_1_4597e44c68d7e0baf952e8293c4a7fa7' aria-label='Abholungen \/ Disposition' aria-invalid='false' aria-required=\"false\"> <span>Abholungen \/ Disposition<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group kategorie-auswahl'><div class=\"ff-el-input--label asterisk-right\"><label   aria-label=\"Was ist Ihnen bei einem Kundeservice besonders wichtig?  Bitte w\u00e4hlen Sie eine Kategorie aus.\"><span class=\"bewertung-kategorie-titel\"><strong> Was ist Ihnen bei einem Kundeservice besonders wichtig? <\/strong><\/span> Bitte w\u00e4hlen Sie eine Kategorie aus.<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_2_cfd3135e5d72274a745b40b20b62db70'><input  type=\"checkbox\" name=\"checkbox_2[]\" data-name=\"checkbox_2\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Schnelle Erreichbarkeit &amp; Reaktionszeit\"  id='checkbox_2_cfd3135e5d72274a745b40b20b62db70' aria-label='Schnelle Erreichbarkeit &amp; Reaktionszeit' aria-invalid='false' aria-required=\"false\"> <span>Schnelle Erreichbarkeit &amp; Reaktionszeit<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_2_24eeb5be0a53ad0e6f22b28c49f7ead8'><input  type=\"checkbox\" name=\"checkbox_2[]\" data-name=\"checkbox_2\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Fester Ansprechpartner\"  id='checkbox_2_24eeb5be0a53ad0e6f22b28c49f7ead8' aria-label='Fester Ansprechpartner' aria-invalid='false' aria-required=\"false\"> <span>Fester Ansprechpartner<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_2_2e7b9c3a1c994b2a30728a377daffcc0'><input  type=\"checkbox\" name=\"checkbox_2[]\" data-name=\"checkbox_2\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Fachliche Kompetenz\"  id='checkbox_2_2e7b9c3a1c994b2a30728a377daffcc0' aria-label='Fachliche Kompetenz' aria-invalid='false' aria-required=\"false\"> <span>Fachliche Kompetenz<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_2_7d6ed77477efce49007f34fd3724dbcc'><input  type=\"checkbox\" name=\"checkbox_2[]\" data-name=\"checkbox_2\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Proaktive Information bei Abweichungen\"  id='checkbox_2_7d6ed77477efce49007f34fd3724dbcc' aria-label='Proaktive Information bei Abweichungen' aria-invalid='false' aria-required=\"false\"> <span>Proaktive Information bei Abweichungen<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_2_0819a5f8d3ce18df253595f14800bedc'><input  type=\"checkbox\" name=\"checkbox_2[]\" data-name=\"checkbox_2\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"klare und einfache Kommunikation\"  id='checkbox_2_0819a5f8d3ce18df253595f14800bedc' aria-label='klare und einfache Kommunikation' aria-invalid='false' aria-required=\"false\"> <span>klare und einfache Kommunikation<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group kategorie-auswahl'><div class=\"ff-el-input--label asterisk-right\"><label   aria-label=\"Welche Kontaktwege bevorzugen Sie? Bitte w\u00e4hlen Sie eine Kategorie aus.\"><span class=\"bewertung-kategorie-titel\"><strong>Welche Kontaktwege bevorzugen Sie? <\/strong><\/span>Bitte w\u00e4hlen Sie eine Kategorie aus.<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_bb5b8f54512987bb84daa464a5db6c02'><input  type=\"checkbox\" name=\"checkbox[]\" data-name=\"checkbox\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"E-Mail\"  id='checkbox_bb5b8f54512987bb84daa464a5db6c02' aria-label='e-mail' aria-invalid='false' aria-required=\"false\"> <span>e-mail<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_8fc984d181f55bf197ebaa49d68815f0'><input  type=\"checkbox\" name=\"checkbox[]\" data-name=\"checkbox\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Telefon\"  id='checkbox_8fc984d181f55bf197ebaa49d68815f0' aria-label='Telephone' aria-invalid='false' aria-required=\"false\"> <span>Telephone<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_89d2491ea791e798341f5eec4f155b32'><input  type=\"checkbox\" name=\"checkbox[]\" data-name=\"checkbox\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Kundenportal (z.B. 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Sendungs\u00fcbersicht, Statusabfragen)<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='checkbox_40786d9bb17197fe7c0a000bfd17973b'><input  type=\"checkbox\" name=\"checkbox[]\" data-name=\"checkbox\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" value=\"Keine Pr\u00e4ferenz \u2013 eine schnelle L\u00f6sung ist entscheidend\"  id='checkbox_40786d9bb17197fe7c0a000bfd17973b' aria-label='Keine Pr\u00e4ferenz \u2013 eine schnelle L\u00f6sung ist entscheidend' aria-invalid='false' aria-required=\"false\"> <span>Keine Pr\u00e4ferenz \u2013 eine schnelle L\u00f6sung ist entscheidend<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group text-box'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_6_rating_form_feedback_text' id='label_ff_6_rating_form_feedback_text' aria-label=\"Was k\u00f6nnen wir konkret verbessern oder was erwarten Sie von einem optimalen Kundenservice?\">Was k\u00f6nnen wir 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